Refund & Cancellation Policy
Last updated 20 September 2026 · BOOSTER.LLC
When you get a full refund
| Situation | Outcome | How long |
|---|---|---|
| The booking reference does not verify with the airline while the hold is live | Full refund of the fee | Approved same working day; 5–10 days to reach your card |
| No reservation could be placed — the airline refused the hold, or the fare disappeared during checkout | No charge is taken. If a charge was already taken, it is refunded automatically without you asking | Automatic, within minutes |
| We delivered the wrong itinerary — wrong route, wrong date, or a passenger name that does not match what you submitted | We place a corrected reservation free of charge, or refund in full if you prefer | Same working day |
| Duplicate charge for the same order | The duplicate is refunded in full | Same working day |
| You were charged after cancelling a subscription | The charge is refunded in full | Same working day |
You never need to fill in a form. Email [email protected] with your booking reference and we will deal with it.
When the fee is not refundable
Once we have placed a valid reservation and sent you the reference and itinerary, the service has been performed in full. The fee is our charge for performing it, and it is not refundable in the following cases:
- A visa was refused, or an authority did not accept the reservation. We cannot control what a consulate or a border officer decides, and we say so plainly before you order.
- You changed your mind, or no longer need the document.
- The hold expired after the 48-hour window, which is the airline's deadline and is shown on your itinerary from the moment you receive it.
- You gave us the wrong passenger details and did not tell us within 24 hours.
- You used the reservation in a way these Terms prohibit — for example presenting it as a purchased ticket, or altering the document.
This is not a "no refunds" policy dressed up. It reflects what the fee pays for: the work of placing a real reservation, which is done the moment you order and cannot be undone.
Subscriptions
The Unlimited plan costs $29.00 a month and renews automatically until you cancel.
- Cancel any time, from your account or by email. There is no cancellation fee and no notice period.
- Cancelling stops the next charge. You keep access until the end of the month you have already paid for.
- We do not refund part-months where the plan has been used during the period, because the reservations placed in that period were delivered.
- If you cancel and have placed no reservations at all in the current period, tell us within 14 days of the charge and we will refund that period in full.
- Renewal receipts go to your email every month, showing the amount and the next renewal date.
Single reservations
A single reservation costs $12.00 and includes one free replacement reservation if you need a different date within your window. Using the replacement does not change your refund rights under the first table above.
Right of withdrawal (UK and EU consumers)
You normally have 14 days to withdraw from a distance contract for services. Because we perform the service immediately — the airline reservation is placed within about a minute of payment — you are asked at checkout to request immediate performance and to acknowledge that you lose the right to withdraw once the service has been fully performed.
If you asked for immediate performance and we have delivered a valid reservation, the withdrawal right no longer applies. If we have not yet performed, or you did not ask for immediate performance, the 14-day right is unaffected and you can withdraw by emailing [email protected]. You do not need to give a reason.
How a refund is paid
Refunds go back to the card that paid, through Stripe. We cannot send a refund anywhere else. Once we approve it, it usually appears within 5 to 10 working days depending on your bank; the timing after we release it is out of our hands.
Refunds are made in USD, the currency you were charged in. If your bank converted the charge, the amount that lands may differ slightly because the exchange rate moved. That difference is your bank's, not a partial refund.
Card disputes and chargebacks
Please email us before raising a dispute with your bank. We answer refund requests the same working day, which is far faster than a chargeback, and if the refund is due you will simply have it.
Where a chargeback is raised against an order for which a valid reservation was delivered, we will respond with the airline's own booking record, the itinerary sent to you, and the delivery timestamps. We do this to defend a charge that was earned, not to be difficult.
Contacting us
Email [email protected] with your booking reference. We reply within one working day and usually much sooner.
BOOSTER.LLC, Los Angeles, California, United States — full registered address to be published.